How long will it take to receive my order?

3 to 5 business daysIt normally takes 3-5 business days to receive your order. We typically despatch within 24 hours, and will do our best to deliver it promptly for you. You will be emailed a tracking number once your order ships. Please note personalised bottles take longer.

Do you ship internationally?

YesYes, we do ship internationally. The shipping fee and transit time may vary depending on your location. EU orders under £135 / €150 should be delivered without incurring any extra charges, but any other international order will require Duties and/or Taxes to be paid by the customer.

Where is my free bottle?

Did you request one?The free bottle offer for orders over £30 is currently available to UK based customers only, and it can’t be used in combination with other discount codes.If both of those conditions are met, you’ll be able to add your free bottle manually to your basket - a pop-up should appear once your order total (before postage) reaches £30. If the pop-up didn’t show up for you, here are a few things that might help:1. Removing the items from your basket and re-adding them 2. Trying a different browser3. Making sure you don't have pop-ups blocked4. If you are using a discount code the free gift will not be offered (it’s one or the other) so remove the code if you would prefer the free gift5. The offer is only available to UK delivery addresses, so if you are using a VPN this could make the shop think you are based outside the UK (depending on your settings)Please note:If the free gift does not appear in your basket before you make your purchase, this means it is not included in your order.Please ensure to add the free gift into your basket before final payment to avoid missing out.The free gift must be included in the original order, as we’re not able to send them separately due to postage costs.If you use a VPN to make the shop think you are based in the UK when you aren't, your order will be rejected by Customs when it reaches your country, and returned to sender. We will not be able to refund your delivery charge if this happens.

Can I personalise a water bottle?

Absolutely!We provide a personalisation service where you can add a unique touch with text engraving, be it a quote, a message, or a name. Feel free to explore our personalised bottle selection to make yours truly special.

Where can I find replacement seals for my bottle?

From our shop, Amazon or selected retailersReplacement seals for all ION8 bottles are readily available. You can purchase them directly from our website or through Amazon in various countries, ensuring your bottle remains in perfect condition.Buy them direct from here or locally from AmazonAmazon LinksUnited KingdomGermanyFranceSpainItalyNetherlandsBelgiumPolandSwedenUnited States

Which bottles keep drinks hot or cold?

Only insulated steel protects temperaturesOur thermal range of vacuum insulated double wall stainless steel products can provide heat or cold temperature protection. Our thermal bottles and mugs can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks.To drink directly from a cup when drinks are hot, we recommend our travel mug.Recyclon bottles and single wall Lightweight Stainless Steel bottles do not have thermal properties to protect temperatures for extended periods. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle.

Can i use your bottles without a straw?

Yes!A straw is only required if you wish to suck liquid out of the bottle while it's in an upright position. Without a straw, you drink from the spout by tilting the bottle like a cup.

What ages are your bottles suitable for?

3 and UpWe don't recommend allowing children under 3 years old to use our bottles due to the removable seals and potential for spillage.

Where can i see product dimensions and weights?

On the product pageEvery product page has a "Product specs" section underneath the "Description" section - simply click to expand.Alternatively, check out this page.

Do you provide custom branded bottles?

Yes, indeed!We offer customisation options for your bottles, including engraving or printing your logo, along with a custom design service. Dive into the details and see how you can enhance your brand with our custom bottles. You can email custom@ion8.co.uk or contact us using our form, and we can take your order by email.

Is ION8 environmentally responsible?

Yes, very much so!We proudly adhere to a 100% Carbon Neutral commitment, actively contributing to reducing avoidable waste and protecting our planet.Recyclon is made from a recyclable plant based bio-plastic, Stainless Steel is endlessly recyclable over and over again. Our packaging is extremely minimal, and we even use solvent free powder paints.Read More...

What grade of steel are ION8 bottles made from?

The best 18/8 (304) grade steelOur bottles are crafted from durable, high-grade 18/8 (304) stainless steel, ensuring longevity and quality. Stainless Steel is endlessly recyclable and environmentally friendly.

Are ION8 products free of lead?

Absolutely!Our products are completely lead-free for your safety and peace of mind

Is there nickel in your stainless steel products?

Yes, just like in all stainless steel productsAll of our steel bottles are made using Stainless Steel 304 which is a widely used industry standard grade of stainless steel and, as such, does contain nickel.

What are your bottles and lids made of?

BPA-free polypropyleneAll of our bottles are designed with easy cleaning in mind - they’re dishwasher safe, have a crevice-free design, and a wide opening for effortless handwashing. While the materials are durable, it is possible for the stainless-steel bottles to dent if dropped.You can also rest assured knowing our bottles are free from:BPABPSBPFPVCPhatalateAluminiumLeadAdditionally, our lids and straws are made from BPA-free polypropylene, and our stainless steel bottles are uncoated.

How often do I need to replace my ION8 bottle?

Be nice to it, and it should last for yearsThere's no set time frame for replacing your bottle.With proper care, it can last for many enjoyable years.

Can I recycle my ION8 bottle?

Yes, indeed!Every ION8 bottle is recyclable, aligning with our eco-friendly mission and commitment to a sustainable future.

Can i put carbonated drinks in my bottle?

NoUse of carbonated drinks will damage the seals of your bottle, causing it to leak.

What is the best way to wash my ION8 in the dishwasher?

Top shelf, cool cycleIf you'd like to clean your ION8 bottle in the dishwasher, we recommend placing it on the top shelf and selecting a cool cycle. Most dishwasher manufacturers can advise on which setting this would be for your specific machine, but as a general guideline, any cycle up to 50°C is safe for our bottles.

Can I get a CE certificate?

YesPlease see our BPA Free and Food Safe Certificate below:Please be assured that our bottles are free from:BPABPSBPFPVCPhatalateAluminiumLead Additionally, our lids and straws are made from BPA-free polypropylene, and our stainless steel bottles are uncoated.

My bottle leaks even when it's closed

First, are you sure it's actually leaking?Condensation can form on the outside of any non-insulated bottle where there is a big difference between the temperatures inside and ouside the bottle. So if for example you fill your single wall steel or Recyclon bottle with cold liquid, throw it in your bag and sit in a warm vehicle for half an hour, then it's possible the inside of your bag will get wet, giving the impression that your bottle has leaked when it actually hasn't.Not that? OK let's check your sealsOne of our main priorities at Ion8 is ensuring your bottle is 100% leakproof no matter the adventure or challenge.To ensure maximum safety, in addition to our triple locking security we also have three seals incorporated into our ION8 OneTouch 2.0 lid.With all three seals in place this stops your ION8 from leaking from the drinking spout, air vent and sides of the lid when closed.Each of the seals are made from transparent hypoallergenic food grade silicon meaning they are heat resistant, durable, and can be used for a number of years.Each seal can also be removed and cleaned separately from the main lid and bottle body.If any of these parts are damaged or missing your bottle may leak, so we advise to always check your seals before setting off.Buy replacement sealsShould you notice any seals missing or damaged, we have replacement seals available for purchase here.

Why does water dribble out when I drink?

How to use your ION8 One handedAll OneTouch ION8 bottle have a flip-top lid that opens one-handed with one simple click.Smooth Liquid FlowIncluded in each of the bottles is an air vent which allows for smooth and spill free liquid flow for rapid hydration.Drink in ComfortThe side positioned spout means you can drink in comfort with no extreme tilt or neck strain.Clear Line of SightOur new Ion8 OneTouch 2.0 full flip lid folds back a full 240° for a safe and clear line of sight meaning you can drink and still see ahead.Small TiltYou can enjoy smooth liquid flow from your Ion8 bottle right to the end with a small degree of tilt.Never Over TiltOver tilting can cause water to escape through the air vent and will cause spillage and reduce smooth liquid flow.LeakproofWhen not in use ION8 bottles are 100% leakproof with triple lock security for peace of mind on-the-go.These tips should help you adjust your drinking method for a spill-free experience.

What is the little sachet inside my bottle?

Don't worry, it's totally safe - but you should remove itThe sachet is full of charcoal, non-toxic and safe. It is intended to maintain freshness and cleanliness during storage and transit. While it should be removed before use, if you accidentally had a drink with it in there, it poses no health risks at all.

Why does my bottle smell of petrol/chemicals?

That new bottle smellBottles can sometimes have a slight smell when they are new, but this shouldn't be overpowering or linger more than a few washes. These suggestions may help:1. Baking Soda and Water: Mix a tablespoon of baking soda with warm water and let the lid soak for a few hours or overnight. This can help neutralize odours.2. Vinegar Soak: Fill the lid with a mixture of white vinegar and water (equal parts) and leave it for a few hours. Rinse thoroughly afterwards.

There was no straw in my ION8 bottle

Not all bottles have straws includedFor bottles with straw included, please see our select range here.Alternatively, the straws can be purchased separately as an add on from here.All our water bottles are straw compatible.

What is your return policy?

Love it, or return it.30-Days: We offer a 30-day trial for all our products, which means you have 30 days to try it out, live with it, and love it. Returns: If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a full refund.Non-Returnable Items: Certain items cannot be returned, including personalised items, perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items.Please check our full policy here.

Can I change or cancel my order before it ships?

Maybe, if you're quick!Once your payment is confirmed, orders are quickly sent to our warehouse, making changes or cancellations challenging. However, we understand the need may arise, so please reach out, and we'll do everything we can to assist.

Can I exchange an item after I receive it?

We try to helpWe strive for your complete satisfaction with our products, but if you find yourself needing to return an item, we're here to help. For detailed guidance, please consult our returns policy, and contact us directly for step-by-step assistance through the return process.

How can I get in touch?

Use the contact formWhether you have a product issue, suggestion, want to collaborate or want to be a reseller - whatever the reason - the best way is using our contact form.We will ask basic questions to be able to connect you to the right person for a quicker resolution.

I would like to become a trade partner or reseller for ION8 products

Thanks for the compliment!To be a trade partner, agent, representative or reseller for ION8, the best way is to connect with our contact form first and then we will get in touch.To see if we are suited, please fill in our contact form. We will ask a few questions in the form to help direct you to the right person, and look forward to connecting.

I'd like to collaborate using my channels to get more awareness for ION8

We are actively looking for suitable media collaborationsPlease initially fill in our contact form to make sure your message goes to the right person, and we will be in touch. We will ask basic questions about your followers or channels in the contact form to help the conversation flow and advance.Thanks again, we look forward to partnering with you and your subscribers and followers.

We’re despatching orders throughout the holidays, though deliveries may arrive after 25 Dec.

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