Our system automatically passes your order to our warehouse within seconds of your payment being confirmed. Due to the large number of orders they process, finding yours to change or cancel it after this point can be like finding a needle in a haystack, but feel free to ask, and we will do our best.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can read our returns policy here.
Just contact us directly and we’ll take you through the process.

Ion8 bottle seals are available for all Ion8 water bottles. They should be replaced if they become damaged, ineffective or discoloured. 
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OneTouch Recyclon Sports bottles and Single Wall Stainless Steel bottles do not have thermal properties such as keeping a hot drink hot, or a cold drink cold any more than any standard container with a lid on it. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle.

However, the OneTouch Thermal range of vacuum insulated double wall stainless steel products can provide heat or cold temperature protection. OneTouch Thermal can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks. To drink directly from a cup when drinks are hot, we recommend our HotShot Travel Mug.

We use 18/8 stainless steel durable high grade 304

YES! We are 100% Carbon Neutral.
Ion8 are committed to a 100% Carbon Neutral strategy and a meaningful contribution to the reduction of avoidable waste.

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Yes, all of them.

No, if you look after your bottle you can enjoy many years of use from it.

Yes! We currently offer personalised bottles with your logo engraved or printed on our bottles. We can also a custom design service. Learn more

We have a business personalisation programme at this time. We don't have an automated yet for single bottles, but it's coming. You can email custom@ion8.co.uk and we can take your order by email.

Find out about personalised water bottles for Business here

Your bottle has two seals in the lid. These seals are removable for cleaning. If they are not properly replaced, the vent and/or spout may not be sealed, and the bottle could leak.
There is also one seal in the bottom of the lid, which seals to the rim of the container. 

Please ensure all 3 seals are present and undamaged.

You are using a new kind of water bottle, with some design features you may not be used to. With traditional bottles, the spout is in the centre, and you need to tilt it heavily to drink. With ION8, the spout is on the side of the lid, so you don’t need to tilt so far. Please read our usage guide, and your problem should be resolved.

Yes it’s safe.

The little sachets contain charcoal to keep the bottles fresh during transit and storage in our warehouse. They should of course be removed, but are completely harmless and you have nothing to worry about.

Your ThermoShield protected product is designed to retain temperature. Whilst it is over ten times more effective at insulating, a fractional amount of heat can still leak out or in. This is perfectly normal. However, it should keep the temperature of your drink protected for many hours.

If the bottle heats up a lot, this is not normal and should be checked.

If you couldn’t resolve your problem after reading the solutions above and checking the usage guides, please contact us directly.

We will get back to you as soon as possible. Thanks!