Frequently Asked Questions
SHIPPING & RETURNS FAQs
Once your payment is confirmed, orders are quickly sent to our warehouse, making changes or cancellations challenging. However, we understand the need may arise, so please reach out, and we'll do everything we can to assist.
We strive for your complete satisfaction with our products, but if you find yourself needing to return an item, we're here to help. For detailed guidance, please consult our returns policy, and contact us directly for step-by-step assistance through the return process.
PRODUCTS FAQs
Recyclon Sports bottles and Single Wall Stainless Steel bottles do not have thermal properties such as keeping a hot drink hot, or a cold drink cold any more than any standard container with a lid on it. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle.
However, the thermal range of vacuum insulated double wall stainless steel products can provide heat or cold temperature protection. Our thermal bottles and mugs can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks. To drink directly from a cup when drinks are hot, we recommend our Travel Mug.
Our bottles are crafted from durable, high-grade 18/8 (304) stainless steel, ensuring longevity and quality.
Definitely! We proudly adhere to a 100% Carbon Neutral strategy, actively contributing to reducing avoidable waste and protecting our planet.
Yes, indeed! Every ION8 bottle is recyclable, aligning with our eco-friendly mission.
There's no set time frame for replacing your bottle. With proper care, it can last for many enjoyable years.
Absolutely! Our products are completely lead-free for your safety and peace of mind.
PERSONALISED / CUSTOM FAQs
Absolutely! We provide a personalisation service where you can add a unique touch with text engraving, be it a quote, a message, or a name. Feel free to explore our personalised bottle selection to make yours truly special.
Yes, indeed! We offer customisation options for your bottles, including engraving or printing your logo, along with a custom design service. Dive into the details and see how you can enhance your brand with our custom bottles. You can email custom@ion8.co.uk and we can take your order by email.
VARIOUS FAQs
Our bottles feature a unique design with the spout positioned on the side, which means less tilting is required compared to traditional bottles. If you're experiencing dribbling, a quick look at our usage guide should help you adjust your drinking method for a spill-free experience.
To prevent leaks, refer to this page and make sure all three seals in your bottle's lid are correctly placed and in good condition. If these seals are misplaced or damaged, it could result in leaking.
Absolutely, there's no harm done. The charcoal sachet is non-toxic and intended to maintain freshness during storage and transit. While it should be removed before use, ingesting it poses no health risk.
Experiencing slight warmth on the exterior of your ThermoShield flask when filled with boiling water is normal and indicates the minimal heat transfer typical of high-performance insulation. This minor sensation doesn't affect the flask's efficiency in keeping your beverages at the desired temperature for hours. If your flask becomes significantly warm, however, it's advisable to have it checked.
I HAVE ANOTHER QUERY / ISSUE
If you've reviewed our FAQs and usage guides but still need help, please don't hesitate to contact us directly. We're here to support you and will respond as quickly as possible to address your concerns. Thank you!