We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can read our returns policy here.
Just contact us directly and we’ll take you through the process.

OneTouch Sport bottles do not have thermal properties such as keeping a hot drink hot, or a cold drink cold any more than any standard container with a lid on it. They keep drinks warmer or colder than a cup or mug, but not for hours as you would expect from a thermal bottle. The OneTouch Thermal range of vacuum insulated double wall stainless steel products, can provide heat or cold temperature protection. OneTouch Thermal can be used as a flask for pouring hot drinks, or a drinks bottle for drinking directly from the top with cold drinks.

Your ThermoShield protected product is designed to retain temperature. Whilst it is over ten times more effective at insulating, a fractional amount of heat can still leak out or in. This is perfectly normal. However, it should keep the temperature of your drink protected for many hours.
If the bottle heats up a lot, this is not normal and should be checked.

If you couldn’t resolve your problem after reading the solutions above and checking the usage guides, please contact us directly via our contact form.

We will get back to you as soon as possible. Thanks!