Enquiry Form

New Enquiry

Please provide your contact details and select your enquiry type.

Name *

Email *

Phone

Nature of Your Enquiry: *

Edit or Cancel Order
Difficulty Placing Order
Haven't Received Order / Missing Item
Return Order
Problem With Product
Personalise Bottle
Bulk Purchase
Collaborations / Influencers

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Edit or Cancel Order

If you placed your order less than 30 minutes ago, the surest way to edit or cancel your order is to do it yourself. Please refer to your order confirmation email and click on the blue "Edit or View your order" button.

If it's been more than 30 minutes, please contact us here immediately and we'll do our best to assist. But please be aware, orders are usually processed quickly, so it may already be too late.

Order number (e.g I8-12345) *

Edit Order
Cancel Order

Cancel reason

Edit *

Change Delivery Address
Change Items

New delivery address *

Item (s) to remove:

Item (s) to add

If your order has an outstanding balance, an invoice with payment instructions will be emailed to you.

Any other comments

Difficulty placing order

Please describe the issue and, if possible, attach a screenshot. Forms without a screenshot may take longer to resolve.

Description of problem *

Screenshot showing the problem.

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Haven't received order yet

Order number (e.g I8-12345) *

Tracking number (e.g RM123456789GB) *

Any other comments

I want to return my order

We only accept returns for orders placed on ion8.co.uk.

You can return items within 30 days of delivery, provided they are unused and in their original packaging. Faulty items are accepted even if they have been used.

Customers are responsible for return postage; we recommend using a tracked service. Original shipping costs are not refunded.

To begin your return, please visit our returns portal here: Returns Portal

I have a problem with my product

Where was it purchased from? *

This website
Somewhere else

Order number (e.g I8-12345) *

What's the issue? *

My bottle leaks
Something else

Upload a screenshot or photo showing dated proof of purchase *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Leaks

Our lid features three transparent silicone seals. With all three seals in place, your ION8 will be protected from leaks through the drinking spout, air vent, and sides of the lid.

Please verify that all three seals are present:

lid diagram showing seals 1 and 2

lid diagram showing seal 3

Are you missing a seal? *

Which seal(s) is missing? (select all which apply) *

Seal 1 - drinking spout
Seal 2 - air vent
Seal 3 - main rim

Does your bottle only leak when drinking? *

Included in each of the bottles is an air vent which allows for smooth and spill free liquid flow for rapid hydration.

Over tilting can cause water to escape through the air vent and will cause spillage and reduce smooth liquid flow.

Personalised Bottle Enquiry

How can we help? *

Personal

For personalised engraved bottles for yourself, friends, family, or colleagues, visit here →

Business

For business merchandising, co-branding, or bulk personalisation, visit here →

Orders

For issues relating to personalised product orders, please select and fill out via the order enquiry form.

Bulk purchase enquiry

Please tell us more about your requirements *

Country of delivery *

Collaborations / Influencers

Please share links to your social media accounts

Instagram Link / Handle

TikTok Link / Handle

YouTube Link / Channel

Other enquiries

Replacement seals are available here

For bottle usage info, see here

Sizes and weights are listed here

Shipping rates are available here

Most other questions are answered in our FAQ here

Thanks for getting in touch!

Thank you for contacting us. A team member will get back to you soon! Please allow up to 72 hours for a response.

(Please note we are closed at the weekend)

Have a great day!

ION8 Customer Support

Thanks for getting in touch!

Thank you for contacting us. A team member will get back to you soon! Please allow up to 72 hours for a response.

(Please note we are closed at the weekend)

Have a great day!

ION8 Customer Support

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